FAQ

What are the shipping times for your products?

We take less than 24 hours to prepare your order and deliver it to you between 24 and 48 hours following the order.

I am missing some items from my order, what happens?

Our products are shipped separately according to your order. If your order contains items from 2 different warehouses, there will be 2 deliveries. The rest of the order will most likely arrive shortly. 

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item in question, and we will send you a similar replacement item as soon as possible.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes shipping can take longer than expected. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us via email.

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment. In case the appeal is made within 10 days of the order date and the product(s) are not sold out.

For more information, please read more about our refund policy.